Why Don’t Companies Provide Interview Feedback? Insights from The AGA Group

Man sitting at desk with tie draped around his neck. looking fatigued returning to work after a long holiday weekend.

At The AGA Group, with 45 years of recruiting and job search experience in the life sciences industry, we often hear the question: “Why don’t companies provide feedback to me after my interview?” It’s a natural query, especially when you feel your interview went well. While it might seem like poor business etiquette or a lack of soft skills from the interviewer, the reality is often more complex. Many companies avoid providing feedback to candidates to steer clear of potential legal issues.

The Risk of Legal Trouble

Example Scenario

Consider the case of Julie Smith:

  • Initial Impression: Julie had a great interview. The hiring manager was impressed with her skills and experience.
  • Post-Interview Silence: A week goes by without any feedback. Julie, eager for an update, contacts the hiring manager.
  • The Response: She is told another candidate was selected. When she asks for feedback, the hiring manager says she needs more experience for the job.

The Problem

  • Mixed Messages: The hiring manager’s feedback during the interview was positive, yet the post-interview feedback indicated a lack of experience.
  • Spirited Discussion: Julie points out the contradiction, leading to an uncomfortable conversation the company wants to avoid.

Why Companies Avoid Providing Feedback

  • Legal Risks: Companies fear legal repercussions from feedback that can be misinterpreted or disputed.
  • Ambiguity: Feedback can be subjective and may not always align with the reasons for not advancing a candidate.
  • Consistency: Ensuring consistent and fair feedback across all candidates is challenging.

Hiring Managers’ Responsibilities

Hiring managers should focus on:

  • Behavioral and Motivational Fit: Selecting candidates who best match the job’s qualifications and company culture.
  • Objective Criteria: Avoiding subjective feedback that can lead to disputes.

Job Seekers’ Takeaways

Understanding the Decision

  • Perspective: Understand that the company may have said yes to another candidate rather than no to you.
  • Irrelevance of Feedback: Post-interview feedback often does not change the outcome.

Improving Your Chances

  • Apply Strategically: Ensure you are highly qualified for the job.
  • Value Proposition: Highlight your value proposition at the top of your resume.
  • Research: Learn about the company, its culture, and its competitors.
  • Preparation: Develop a 30-60-90 day plan to share during the interview.
  • Professionalism: Dress professionally and show confidence.
  • Thank You Note: Write a thank you letter immediately after the interview and leave it at the front desk.

Managing Expectations

  • Timely Follow-Up: If a company is interested, they will usually contact you within 1-2 days.
  • Stay Positive: Maintain a positive attitude and tenacity in your job search efforts.

Conclusion

If a company hires good managers and HR professionals, you can expect a courtesy thank you letter within 2-3 weeks after the chosen candidate has accepted the offer in writing. No additional follow-up is typically needed, as you have done all that you can. Stay positive, and remember that the best is yet to come in your job search journey.

At The AGA Group, we understand the complexities of the job search process in the life sciences industry. We are here to support you every step of the way. For more insights on dental staffing and recruiting in Kansas City, visit our website or contact us today.

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