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Both Are Avoiding the Conversation: Why Employers and Employees Have a Difficult Time Discussing Pay

Healthcare professional reflecting after receiving no pay raise in two years while considering a conversation about compensation with an employer

If you have not received a pay raise in two years, you’re probably asking yourself whether it’s time to be concerned. Every payday feels a little different. Groceries cost more. Housing costs more. Insurance premiums continue to rise. Yet your paycheck looks almost identical to the one you received two years ago. If you’re wondering what a no pay raise in two years really means, you’re not alone. It’s a conversation worth having.

If you’re a dental assistant, medical assistant, front desk coordinator, or any hourly healthcare worker who hasn’t seen a raise in two years, that feeling isn’t in your head. This isn’t really an article about getting a raise. It’s about understanding your value in today’s market because once you know that number, everything else, including the raise conversation, gets easier.

That’s exactly why we publish our Kansas City Healthcare Pay Guide every year. Most professionals don’t know whether they’re underpaid, because they’ve never had anything real to compare their pay against. Before you can decide what to do about a frozen paycheck, you need a number to measure it against and that’s the whole point of the guide: education first, not a pitch.

You’re Not Imagining It

Wage stagnation is a real, measurable trend right now, driven by a few forces converging at once.

Benefits costs are quietly eating the raise pool

Employer health insurance costs have been climbing faster than the wages employers pay their teams a gap that has widened since 2025 as premiums and prescription drug costs rise. In practical terms, dollars that might have gone toward staff raises are increasingly being absorbed by the cost of simply keeping benefits in place. From your side of the desk, this looks like “no raise.” From the employer’s side, it may look like “we spent more on your total compensation than ever” just not in the form of a bigger paycheck.

Headline inflation understates what actually hit your budget

Even in years when average wages technically kept pace with inflation on paper, specific categories, rent, groceries, and auto insurance among them climbed noticeably faster than the overall cost-of-living numbers reported in the news. That’s the gap between the statistic and the lived experience.

Wage growth itself has been slowing

Broader wage growth has been decelerating since its 2022 peak as labor markets cool and inflation pressure eases. That’s good news at a macro level, but it also means the “catch-up” raises many workers received in 2022 and 2023 have largely stopped, right as two or three years of price increases are still sitting in every line of your budget.

The Real Cost of a Frozen Paycheck

A wage that stays flat isn’t neutral it’s a pay cut in real terms. But the visible gap between what you earn and what the role pays elsewhere is only part of the story. The bigger cost is the one most people never calculate.

The opportunity cost

Someone earning $23 an hour instead of $27 an hour isn’t just losing $4 an hour. They’re losing:

  • Retirement contributions calculated as a percentage of a lower base
  • Overtime pay calculated off a lower hourly rate
  • Employer 401(k) matching that scales down with a lower base
  • Every future raise, since percentage increases are almost always built on top of your current rate not the market rate you should be earning

That last point is the one that compounds the longest. A raise calculated as “3% of $23” will always trail a raise calculated as “3% of $27” and that gap never closes on its own. It just gets carried forward, year after year, quietly widening.

What it looks like on paper

Here’s the same story in numbers. Someone earning $24 an hour, working full-time, with no change to their rate:

YearHourly RateAnnual Earnings
2024$24.00$49,920
2026Still $24.00Still $49,920

Meanwhile, over that same two years: groceries ↑, insurance ↑, utilities ↑, housing ↑, transportation ↑. The number on the pay stub never moved. Nearly everything it has to cover did.

Internal Value vs. Market Value

This is the concept that changes how most people think about their pay entirely.

Most employees only ever measure one number: what my employer pays me. Very few ever measure the second, far more important number: what the market pays for what I do.

Your internal value is whatever your current employer has decided to pay you, based on your hire date, your last review, and whatever budget existed at the time. Your market value is what your specific role, with your specific experience, is worth right now, to any employer in your area. Those two numbers can drift apart for years without anyone noticing because nothing forces them to stay aligned. No one benchmarks it for you. No one flags it when the gap opens up. It just quietly widens until a job posting, a coworker’s offer, or a guide like this one puts a number next to it.

Once you know your market value, the raise conversation stops being about how you feel and starts being about what’s true.

Why Healthcare Pay Specifically Lags Behind

It’s worth understanding why pay freezes are so common in healthcare settings specifically and it’s rarely because employers are simply cheap.

Small practices rarely have a formal review cadence

Large hospital systems typically run structured annual compensation reviews through an HR department. Independent dental practices, small clinics, and single-location medical offices frequently don’t. Raises happen when someone remembers to bring it up not on a predictable schedule.

Rising overhead competes directly with payroll

Supply costs, equipment, reimbursement pressure, and benefits costs can all rise at once. In a small practice, there usually isn’t a dedicated budget line for annual raises it’s whatever is left after everything else is paid.

No one is benchmarking local pay

Larger employers often subscribe to compensation data services. Smaller practices frequently don’t have access to that kind of data, so pay stays anchored to whatever number was set at hire, regardless of what the market has done since.

To be fair to employers

Not every employer is cheap. Many honestly don’t know there’s a gap. Managers are busy running a practice, not tracking wage data. Small offices don’t have compensation software flagging when a role falls behind. Sometimes, nobody on either side brings it up — and two years pass by default, not by decision.

Loyalty Has Value. So Does Knowing Your Worth.

People stay in roles for good reasons that have nothing to do with pay. They love their patients. They love their coworkers. They value the stability of a familiar schedule and a team they trust. Some genuinely dread the idea of interviewing somewhere new.

None of that is wrong. Loyalty is real, and it matters.

But loyalty shouldn’t become expensive. Staying because you value the people and the work is a choice. Staying because you’ve never checked what the role is worth elsewhere isn’t a choice — it’s just an information gap. The goal isn’t to talk yourself out of loyalty. It’s to make sure that loyalty is a decision you’re making with your eyes open, not a default you’ve fallen into.

Quiet Warning Signs

A frozen paycheck rarely arrives with an announcement. It shows up in smaller signals first:

  • New hires are brought on at or near what you currently earn
  • Your responsibilities have grown, but your pay hasn’t followed
  • There’s been no annual review — formal or informal — in over a year
  • No one has discussed career growth or advancement with you recently
  • Training and continuing education opportunities have quietly stopped
  • It’s been 24 months or more since your last raise

Any one of these on its own might mean nothing. Several of them together are worth paying attention to.

What You Can Do About It

1. Find out what your role is actually worth right now

Not what you were told at hire. Not what a coworker mentioned once. Current, local, role-specific pay data. That number is the foundation for every conversation that follows.

2. Document your case before you ask

Certifications earned, added responsibilities, patient volume, cross-training, tenure, process improvements — write it down. A raise conversation grounded in specifics lands very differently than one grounded in “it’s been a while.”

3. Ask for a real conversation, not a hallway comment

Request a short, dedicated meeting specifically to discuss compensation.

“I’d like to set up a short time to talk about my compensation. I’ve been looking at current market rates for this role in the area, and I want to walk through where I stand and talk about a review.”

4. Understand the timing — and get it in writing

If your employer is genuinely budget-constrained, ask what a realistic timeline looks like. Even an informal email confirming a follow-up date is worth more than an open-ended “we’ll see.”

5. Know when it’s a market problem, not a “you” problem

If your research shows you’re meaningfully below market and your employer isn’t able to move, that’s useful information too, one that lets you negotiate, and eventually decide, from an informed position instead of a frustrated one.

Frequently Asked Questions

Is it normal to go two years without a raise in healthcare?

It happens more often than most workers realize, particularly at smaller, independently owned practices without a formal HR function. That doesn’t make it ideal it just means the cause is often structural rather than a reflection of your performance.

Should I bring up cost of living, or just focus on my performance?

Both, but lead with performance and market data, that’s what your employer can act on directly. Cost of living is real and worth mentioning as context, but it’s harder to tie to a specific dollar figure than “here’s what this role pays locally, and here’s what I’ve taken on since my last review.”

What if I ask and the answer is no?

Ask what would need to be true for the answer to change, and by when. A clear “not now, but here’s what we’re working toward” is very different from a vague no with nothing attached to it.

Know Your Worth, Then Decide

Every career eventually reaches a point where experience outgrows compensation. The hard part isn’t deciding whether you deserve more most people who ask that question already know the answer. The hard part is determining whether your current employer still recognizes the value you’ve become.

Before making assumptions, gather the facts. Know what your profession pays. Know what your market pays. Then decide your next step with confidence instead of frustration.

The Employer’s Perspective: It’s Usually More Complicated Than It Looks

If you’re a practice owner, administrator, or department leader, you may be reading this article with a different reaction.

You value your employees. You know they’re working hard. You’d like to reward them more often. Yet every year, the financial realities of running a healthcare organization seem to become more challenging.

Health insurance premiums continue to climb. Payroll taxes increase. Medical supplies, equipment, technology, continuing education, and compliance costs all demand a larger share of the budget. For many independent practices, reimbursement rates haven’t kept pace with those rising expenses.

From the employee’s perspective, a paycheck that hasn’t changed in two years feels like they’ve been overlooked.

From the employer’s perspective, total compensation may have increased significantly, even if take-home pay hasn’t. The practice may be spending more than ever on benefits, insurance, retirement contributions, and employment costs simply to maintain the same workforce.

Neither perspective is wrong.

The problem is that employees rarely see those numbers, and employers rarely explain them.

Silence creates a vacuum, and people naturally fill that vacuum with assumptions.

Employees may conclude their work isn’t valued.

Employers may assume that no one has raised the issue because everyone is satisfied.

Both conclusions can be incorrect.

Performance Reviews Are About More Than Raises

One of the most valuable management tools isn’t the annual raise. It’s the annual conversation.

Performance reviews provide an opportunity to discuss accomplishments, identify areas for growth, establish career goals, and explain how compensation decisions are made. Even during years when budgets don’t allow for significant salary increases, employees generally appreciate knowing where they stand and what they can do to increase their value moving forward.

The absence of a raise may disappoint an employee.

The absence of communication often disappoints them even more.

Fair Doesn’t Always Mean Equal

Compensation decisions are rarely as simple as paying everyone in the same position the same wage.

Two employees may hold the same title yet contribute in very different ways.

One consistently mentors new team members, earns additional certifications, volunteers to cover shifts, and receives exceptional patient feedback. Another may perform their responsibilities well but without taking on additional leadership or responsibilities.

Both employees deserve respect.

Both deserve honest feedback.

They may not receive identical compensation.

Fair compensation isn’t always equal compensation. It is compensation that follows a consistent philosophy, recognizes meaningful contributions, and can be explained with confidence.

Employees don’t expect every conversation about pay to end with an immediate raise.

They do expect transparency.

Likewise, employers shouldn’t feel obligated to promise raises they cannot sustain. They should, however, create regular opportunities to discuss performance, expectations, and future growth.

Trust isn’t built because everyone receives the same paycheck.

Trust is built because everyone understands how compensation decisions are made.

Start With the Number

The AGA Group’s 2026 Kansas City Healthcare Pay Guide breaks down current pay ranges across dental, medical, administrative, and executive roles — so you can walk into a compensation conversation, or a career decision, with real, local data instead of a guess.

Sources referenced: Federal Reserve Bank of New York, Liberty Street Economics (2026); U.S. Bureau of Labor and Statistics; Indeed Hiring Lab Employment Cost Index analysis (2026); general cost-of-living category data from published 2026 wage-versus-inflation research. Figures cited are national trends and directional in nature; local Kansas City-area figures are addressed separately in The AGA Group’s 2026 Pay Guide.

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