How to Turn Patient Complaints into Opportunities

If you run or manage a dental practice, you’ve likely experienced patient complaints from time to time. When a patient complains unexpectedly, your staff may not be prepared to handle the issue in the most professional way. However, rather than view complaints as a negative occurrence, you can use them to elevate your practice’s morale […]

The Role of Leadership and Management in the Dental Industry

Do you manage or run a dental practice? In many cases, a dental practice’s leadership team can set the stage for success. Leveraging best leadership practices can improve many aspects of your dental office, including staff engagement, morale, and patient care outcomes. Here are some ways in which your leadership can positively impact your practice: […]