As a dental employer, have you thought about the last time you invested in your staff? If you’re focused on staff engagement and retention, implementing a cross-training model can have many benefits for your practice. With cross-training, your dental staff will feel more valued, and patient care will remain a top priority. Here are some… Read more »
If you run or manage a dental practice, you’ve likely experienced patient complaints from time to time. When a patient complains unexpectedly, your staff may not be prepared to handle the issue in the most professional way. However, rather than view complaints as a negative occurrence, you can use them to elevate your practice’s morale… Read more »